Answers to the common questions, and how to reach us when they do not cover yours.
Email info@lensreport.app. We aim to acknowledge every request within 2 business days and resolve most within 5. Please include your device and iOS version, the app version shown at the bottom of Settings, and what you were trying to do. Please do not email receipt photos; they often contain card or personal details and we can usually help without them.
Tap the plus button on Home. Scan a receipt with the camera, hold the microphone and say what you spent, upload a photo from your library, or type it in. The AI fills in the merchant, amount and category; tap the entry afterwards to change anything.
Tap the entry and correct the field. Your correction always wins, and the photo stays attached so you can check the original.
LensReport needs a connection to read receipts and voice entries. If you had no connection, or the app showed the reconnecting screen, try again once you are back online.
Voice uses your phone’s own speech recognition in the language your phone is set to. Check that LensReport has microphone and speech permission in iOS Settings, then hold the microphone button while you speak and release to review the text before submitting.
From your own entries. The AI writes the sentence; every figure in it is a sum of things you logged. When there is not enough data to answer, it says so.
Every account has a daily allowance of questions; the counter in the AI sheet shows what is left today and resets at midnight UTC.
No. You type your suburb once. Places, ratings and distances come from Google; prices are estimates and are labelled that way on every result.
Open the Budget tab, tap the total, pick daily, weekly or monthly, add any category limits and save. Turn off “repeats” for a one-time allowance.
Check iOS Settings → Notifications → LensReport is allowed, then in the app open Settings → Notifications and make sure Spending updates and Saving tips are on. The evening wrap only arrives on days with spending.
Add each subscription once in Settings → Subscriptions & bills with its amount and cycle. You get a reminder before each renewal date.
Tap the crown in the app bar or Settings → Upgrade, and confirm through the App Store. If you already subscribed on another device, open Settings → Manage subscription → Restore purchases while signed in with the same Apple ID.
Subscriptions are billed by Apple. On your iPhone open Settings → your name → Subscriptions → LensReport → Cancel. You keep access until the end of the current period, and cancelling does not delete your account.
Refunds are handled by Apple at reportaproblem.apple.com. If Apple approves it, your access is updated automatically.
Three expenses for the life of the account, plus viewing your ledger and setting a budget. A subscription unlocks unlimited expenses, the AI, Cheaper Nearby and exports.
Sign in with the same provider you signed up with; using the same email through a different provider creates a new, empty account. If you signed in with Apple and chose Hide My Email, your account is under a relay address, which is fine. Deleted accounts cannot be recovered.
Settings → Your data → Export gives you an Excel or PDF of your ledger (subscription required). A full copy of your account data is available under Settings → Export my data.
Settings → Delete Account, or follow the steps on the delete account page. Deleting your account does not cancel an active subscription; cancel that with Apple as described above.
Personal details such as emails, phone numbers, card numbers and ID numbers are scrubbed before anything reaches the AI, and receipt images are processed under a zero-data-retention agreement. The full detail is in the privacy policy.